Solutions Architect
Own post-sale technical relationships as primary advisor, leading onboarding, architecture reviews, and adoption of TruffleHog. Requires 4+ years SaaS experience, Python scripting, and strong communication skills.
What you'll be working on
- Own the post-sale technical relationship, serving as the customer's primary technical advisor from day one
- Lead onboarding engagements, guiding new customers through deployment, configuration, and production rollout of TruffleHog
- Drive adoption by developing rollout strategies, building internal champions within customer organizations, and helping teams integrate TruffleHog into their existing security workflows
- Conduct regular health checks, architecture reviews, and check-ins to ensure customers are realizing full value
- Identify and surface expansion opportunities by understanding evolving customer needs and positioning relevant add-on products
- Own the technical narrative for renewals, build ROI stories grounded in measurable outcomes and usage data
- Troubleshoot technical issues by reviewing configurations, logs, and customer environments
- Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering to advocate for customer needs and feed back product insights
- Contribute to customer-facing documentation, knowledge base content, and best practices guides
- Build scalable processes and self-serve resources that reduce time-to-value for customers
What we're looking for
- BA/BS degree in CS or equivalent
- Experience in a technical, customer-facing role such as Solutions Engineer, Technical Account Manager, or similar
- Experience with scripting languages such as Python
- Comfort working in command line interfaces
- Experience troubleshooting complex technical customer issues
- 4+ years of working experience in a SaaS environment
- Strong communication skills with the ability to translate technical depth for varied audiences, from engineers to executives
Bonus Points
- Experience working with or supporting Application Security teams
- Familiarity with secret scanning, SAST, DAST, or other AppSec tooling
- Understanding of basic networking concepts like TLS/SSL, proxies, and firewalls
- Experience with CRM tools like Salesforce or HubSpot
- Experience driving renewals or partnering with a CSM team
- Understanding of SaaS commercial models and upsell motions
- Passionate about cybersecurity
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