Responsibilities
- Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation
- Serve as the primary technical advisor to customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. Coordinate internally across multiple teams and stakeholders to drive customer success
- Support customers building with the Claude API, Claude Code, and Claude for Enterprise
- Ship working code. Build prototypes and proof-of-concepts hands-on, develop eval frameworks, and write near-production examples that customers can extend
- Build reusable blueprints, demos, and enablement assets that scale across customers
- Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack
- Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases
- Identify common integration patterns and contribute insights back to our Product and Engineering teams
- Travel occasionally to customer sites for workshops, technical deep dives, and relationship building
- Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns
Requirements
- 3+ years of highly technical experience as a software engineer (or equivalent) with some customer-facing exposure, OR 3+ years as a Solutions Architect, Sales Engineer, or Technical Account Manager with strong hands-on building experience
- A builder identity. Shipped real software, have technical taste, and care about the craft of what you build
- A systems mindset. Instinct to make things reusable
- Strong coding ability. Ship prototypes regularly and can work in a real codebase, not just notebooks. Comfort with Python expected
- Strong ability to build trust with technical stakeholders and adjust communication for varied audiences
- Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders
- Experience designing scalable cloud architectures and integrating with enterprise systems
- Familiarity with common LLM frameworks and tools, or a background in machine learning or data science
- Comfort operating in early-stage, ambiguous environments where the playbook doesn't exist yet, and a track record of building structure as you go
- Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
- A love of teaching, mentoring, and helping others succeed
- Passion for thinking creatively about how to use technology in a way that is safe and beneficial
Compensation
Annual Salary: $240,000—$315,000 USD (OTE range including base salary and sales commissions/bonuses)