Senior Practice Manager, Healthcare & Life Science

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes
• Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting
• Lead high-performing teams while ensuring top-tier customer satisfaction
• Report to a Consulting Practice Director on the Americas Professional Services teams
• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives
• Drive service sales enablement/execution and ensure successful delivery of services for assigned accounts
• Achieve quarterly bookings targets (Professional Services & Training) while meeting utilization targets by actively managing select project deliveries
• Meet consumption targets at assigned accounts as part of the broader account team
• Create and execute on the overall vision for services (sales and delivery)
• Own the services delivery roadmap (proposals, closing services opportunities and delivery)
• Collaborate with cross-functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
• Develop scope and associated SOWs for customer services engagements
• Drive deal reviews internally to ensure alignment
• Understand and help optimize business operations processes for services sales
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership, partner team)
• Provide bookings forecast and demonstrate strong command of book of business
• Align services engagements to key customers business outcomes
• Drive alignment with executive sponsors and/or customer stakeholders
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs) in support of project delivery
• Serve as the initial point of escalation for customer and project team
• Own project outcomes and manage project financials (revenue forecasting and expense management)
• Maintain high customer satisfaction as reflected in customer survey scores
• Collaborate with Education Services team for training delivery
• Provide specific services delivery activities (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc.)
• Deep collaboration with AE/SEs on the account for account strategy
• Own and contribute to internal process improvements across the team and broader Professional Services organization
• Develop expertise within aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders

Requirements

• 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
• Direct experience in Data Warehousing, Business Intelligence and/or Cloud field
• Strong understanding of business solutions of target clients, leveraging data as an enabler (Customer Data Platforms, cross-industry Data sharing, AI, personalization, etc.)
• Proven track record of meeting booking, utilization, and consumption (or similar) targets
• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously

Nice-to-Haves

• Big 5 or boutique strategy consulting experience, ideally with experience achieving or exceeding sales targets
• Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)
• Experience in designing, leading, influencing and selling functional solution sets (e.g. Digital Marketing, Supply Chain optimization, Manufacturing Re-engineering) or cross-functional Digital Transformations