Senior Manager, Revenue Operations
Lead Revenue Operations for Airbnb's platform, overseeing invoicing, AR, bad debt, gift cards, and collections while ensuring SOX compliance and driving AI-enabled process improvements. Requires 12+ years finance experience with 6+ years in tech/payments/marketplaces.
Responsibilities
- Partner closely with finance teams to identify, assess and articulate the financial impact(s) of business changes
- Improve visibility for finance leadership into platform accounts and initiatives
- Partner with the platform SOX team to ensure risk identification and control mitigations are appropriate - design, implement, document and review controls to ensure they are functioning properly
- Develop relationships with key stakeholders in payments, compliance, legal and other partner and finance teams
- Lead the Revenue Operations team, and ensure all processes meet the close deadline
- Teach and mentor staff in accounting and finance on issues, including revenue technical accounting, GAAP guidance and best practices for documentation, partner engagement and operational processes
- Act as subject matter expert that partners seek out for guidance and insight
- Own key areas: Invoicing, Accounts Receivable, Bad Debt, Gift Card program and Collections
- Champion the team's AI enablement agenda by identifying, piloting, and scaling AI use cases across close, reporting, and reconciliation processes
- Design and maintain appropriate human-review checkpoints for all AI-assisted workflows, ensuring outputs meet audit-ready standards and SOX control requirements
- Partner cross-functionally with Finance leadership, BizTech, and the broader AI enablement initiative to develop accounting-specific use cases, training, and governance frameworks
Requirements
- 12+ years of finance and accounting experience, including management level experience in a large multinational organization
- 6+ years of relevant industry experience (tech, payments, marketplace(s), hospitality) in a high growth environment
- Strong working knowledge of US GAAP
- Proven track record of operationalizing technical accounting standards to satisfy business requirements
- Experience with large-scale ERP (Oracle, SAP, Workday), monetization and billing systems
- Polished communication skills and executive presence
- Aptitude for collaboration and the ability to influence, mentor, and leverage the skills of others to achieve objectives
- Proven ability to successfully manage complex initiatives with cross-functional ownership
- Passion for and proven track record of training and developing team members
- Proficient in MS Excel
Nice-to-Haves
- CPA or equivalent international certification, with Big 4 accounting firm experience
- Payments compliance and reconciliation system experience
- Experience in SQL and Tableau
Compensation & Benefits
- Base pay range: $192,000—$240,000 USD
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
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