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Senior Manager, Design

Leads design teams in customer experience, operational tools, and service design for autonomous mobility. Drives rider journey evolution, fosters data-driven culture, manages workflows, and partners with research/product for innovative features. Requires 10+ years design experience, 3-5 years management.

238k – 286kFoster City, CAEngineering ManagementHybrid10+ YOE

About the role

Responsibilities

  • Lead multiple teams including Customer Experience Design, Operational Tools & Service Design.
  • Lead evolution of end-to-end rider journey across digital and physical touchpoints.
  • Evangelize design strategy to executive leadership and cross-functional partners.
  • Foster human-centered, data-driven, iterative, and inclusive design culture.
  • Provide creative direction, career coaching, and manage org design for cross-functional support.
  • Manage design workflows, resource allocation, and project timelines for high-velocity shipping.
  • Partner with UX Research & Product to translate user data into roadmaps and iterations.

Qualifications

  • 10+ years professional design experience, with 3–5 years in management or lead capacity.
  • Curiosity and desire to improve things.
  • Experience driving collaboration, alignment, and outcomes through influence, including executive level.

Bonus Qualifications

  • Led design of products in relevant space.
  • Experience working with Operations teams.
  • Thrive in growing, complex organizations.
  • Deconstruct complex ideas and concepts.

Skills

Customer Experience DesignService DesignUX DesignPrototypingDesign StrategyHuman-Centered DesignUx ResearchProduct DesignOrg DesignDesign Workflows

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