Senior Developer Success Engineer
Senior Developer Success Engineer working directly with developers to debug infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. Requires 6+ years experience with Kubernetes, observability tools, and customer-facing roles.
What You'll Do
Be a keen learner:
- Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
- Gain deep expertise in container orchestration, networking, and observability
- Learn from complex, real-world customer use cases
- Stack includes Go, Python, and Java for infrastructure automation, resilience engineering, and performance tuning
Be a passionate problem solver:
- Tackle scalability, reliability, and troubleshooting challenges in distributed systems
- Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability
- Develop observability solutions (Grafana, Prometheus)
- Improve networking (load balancing, DNS, ingress/egress)
- Automate infrastructure operations (Terraform, IaC)
- Independently drive technical solutions for debugging complex production issues or designing infrastructure best practices
Be a great communicator:
- Engage directly with developers, engineering teams, and product teams
- Provide solutions that enhance scalability, performance, and reliability
- Influence platform improvements including enhancing observability tooling and developing self-service infrastructure solutions
- Serve as a bridge between developers and infrastructure
What You'll Bring
- 6+ years of experience as a developer, preferably fluent in one or more of: Python, Java, Golang, TypeScript
- Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
- Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
- Minimum of one year experience in an internal or external customer-facing role
- Passion for helping others
- Experience working with or as part of remote teams
- Strong written and verbal communication skills
- Seek to understand first, lead with data, and rely on facts
Nice to Have
- Previous experience in customer-facing positions such as professional services consultant, solutions architect, customer engineer
- Experience with security certificate management and implementation
- Ability to understand use cases and translate them into Temporal design decisions and architecture best practices
- Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK
Compensation
- Estimated pay range: $140,000 - $180,000 based on experience and location
- Eligible to participate in Temporal's equity plan
- Compensation ranges reflect salary and commission compensation across several geographic markets
Benefits (Full-time employees)
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance
- Empower 401K Plan
- Additional Perks: Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend
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