Enterprise Customer Success Manager
Serve as a financial technology advisor to Brex's largest enterprise customers, owning account strategy from onboarding to renewal to drive adoption, retention, and expansion. Requires 4+ years in customer-facing roles and experience with accounting workflows and enterprise accounts.
Responsibilities
- Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
- Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
- Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
- Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
- Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
- Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
- Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.
Requirements
- 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
- Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
- Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
- Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
- Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
- Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
- Bachelor's degree required; finance, business, or related fields preferred.
Bonus Points
- You love solving complex business problems with innovative financial solutions.
- You think in systems, not silos and understand the bigger picture of customer value.
- You are energized by being proactive, not reactive, in helping customers succeed.
- You want to be a thought leader and internal resource for enterprise strategy across the CS org.
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Enterprise Customer Success Manager
Serve as a financial technology advisor to Brex’s largest enterprise customers, owning account strategy, driving adoption and retention, and partnering with CFOs and finance teams to maximize platform value.