Customer Education Program Manager

What you'll do at Ashby

• Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
• Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it
• Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today
• Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters
• Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time
• Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences
• Help explore adjacent formats when useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning moments

Typical workload: Manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing content. Most time goes into building the work yourself (writing, recording, designing learning flows).

Examples of work you might own

• Build a new Academy course that helps customers adopt a new Ashby feature or module
• Turn product and SME input into a practical playbook tied to a real recruiting outcome
• Record voiceover for a customer-facing learning asset
• Audit and refresh an existing course after a product change so it reflects how Ashby works today
• Partner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand it
• Experiment with lighter-weight format when a full course isn't the right answer

Role requirements

• You already know Ashby well. You understand how its workflows are structured, where users can get stuck, and what it takes to use it effectively
• You've taught something complex before. Whether live, through writing, or both, you've helped someone understand a complicated product or process and have ideas on how to turn that into something scalable
• You can juggle multiple projects. You manage several at once without losing momentum when priorities shift
• You're a strong writer. You can make complicated things feel clear and useful on the page
• You're comfortable recording voiceovers. Recording yourself for customer-facing content feels natural, not like a stretch
• You own work end-to-end. You can take something from problem framing through build and launch without needing a fully mapped plan first
• You work well with subject matter experts. You know how to pull what you need from busy stakeholders without losing momentum or clarity
• You have good judgment about scope. You can tell when something should be deep, lightweight, or optimized for speed, and you choose intentionally

Background that matters most: Hands-on Ashby experience — as a recruiter, a recruiting ops practitioner, an implementation specialist, a CSM, or someone who has simply used Ashby deeply enough to teach it. If you've owned meaningful work with real autonomy, improved how something gets taught or documented, and cared about outcomes over optics, you'll likely feel at home here.