Senior Data Pipeline Analyst
Senior Data Analyst focused on mastering business entity data pipelines, driving data quality improvements, and leading strategic data initiatives through systems thinking and technical analysis.
Senior Data Analyst
Senior Data Analyst driving customer insights and competitive intelligence strategy. Designs rigorous analyses translating customer feedback and market trends into product roadmap decisions. Partners with Product and Engineering leadership on data product strategy.
102k – 161kWaltham, MAVancouver, WAData AnalyticsHybrid5+ YOE
About the role
What You'll Do
Build Deep Customer & Competitive Expertise
- Analyze customer behavior patterns, feedback data, and usage metrics to identify improvement opportunities in coverage, accuracy, and depth
- Master ZoomInfo's competitive landscape: who our competitors are, what data they offer, how they're evolving, and where differentiation opportunities exist
- Develop strong relationships with Product, Engineering, Data Leadership, and fellow analysts to understand context and build institutional knowledge
Establish Frameworks & Intelligence Cadences
- Build and maintain a customer feedback framework using internal tools (platform usage tracking, call recordings, etc.) to become the customer/competitive knowledge expert for technical stakeholders
- Develop standardized frameworks for evaluating competitive threats, such as data models backed by multiple sources that provide ongoing intelligence
- Deliver actionable insights that inform product roadmap decisions
- Document learnings, approaches, and analytical frameworks to share knowledge across the team
Drive Forward-Looking Initiatives
- Influence roadmap prioritization by translating customer pain points and competitive trends into concrete data improvement opportunities with informed recommendations
- Identify and lead opportunities for core data initiatives based on customer needs and competitive gaps (new data sources, expanded attributes, improved coverage, intelligence signals)
- Partner with Engineering and Product to assess feasibility and shape solutions
- Conduct impact analyses that quantify how improvements affect coverage, accuracy, and depth
What You'll Bring
Required
- Bachelor's degree in Business, Economics, Computer Science, Engineering, Mathematics, Statistics, or related quantitative field
- 5+ years of experience in data analytics, customer analytics, product analytics or related strategic roles
- Experience conducting customer analytics, market research, or competitive analysis that informed product or business strategy
- Ability to design and execute rigorous analyses, solving ambiguous, multi-faceted business problems
- Strong programming skills in Python and SQL for data analysis and manipulation
- Demonstrated ability to work effectively with Product and/or Engineering teams
- Excellent communication skills: able to build compelling narratives and explain strategic recommendations to diverse audiences
- Self-directed with strong ownership mentality
Strongly Preferred
- Ability to work hybrid from our Waltham, MA or Vancouver, WA office locations
- Experience with B2B data products, business intelligence platforms, or data-as-a-product companies
- Experience with customer analytics, product analytics, or usage data analysis
- Background in competitive intelligence or market research
- Knowledge of GTM workflows, sales intelligence tools, or B2B go-to-market strategies
- Experience creating strategic frameworks or conducting impact assessments
- Track record of leading or co-leading cross-functional strategic initiatives
Skills
PythonSQLData AnalyticsCustomer AnalyticsProduct AnalyticsMarket ResearchCompetitive AnalysisBusiness IntelligenceData AnalysisStrategic Analysis
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