Account Manager
Manage client relationships, drive satisfaction and retention, resolve escalated issues, and identify product gaps for healthcare clients. Requires 3-5 years of account management experience in healthcare.
Research & Product Lead
Leads relationships with top AI lab customers, serving as technical contact to manage accounts, drive revenue expansion, and translate needs into engineering priorities. Requires deep ML/AI knowledge, strong networks in AI labs, and customer-facing technical experience.
San Francisco, CAAccount ManagementOnsite
About the role
What You'll Do
- Own and grow relationships with Sieve's top AI lab customers end-to-end, from onboarding through expansion
- Serve as the technical point of contact, understanding customer data pipelines, model training workflows, and how Sieve's datasets fit into their stack
- Translate customer feedback and requirements into clear internal briefs for engineering and data ops
- Drive renewals and upsells by identifying new dataset needs and partnership opportunities within existing accounts
- Collaborate closely with the partnerships, engineering, and data ops teams to ensure customer deliverables are met on time and at quality
- Contribute to sales processes for new customers including demos, technical scoping, and proposal development
Requirements
- Strong understanding of ML/AI workflows, particularly around data pipelines and model training
- A natural relationship builder with a strong external network, especially across AI labs and frontier model companies
- Excellent communication skills, able to translate between engineering and business audiences fluently
- Comfortable with ambiguity and moving fast in a startup environment
- In-person at our SF HQ
Nice to Have
- Existing relationships at AI labs or frontier model companies
- Background in video, media, or content-related technologies
- Prior startup experience, especially as an early hire
- Experience in product, technical operations, or a customer-facing technical role
Benefits
- 401k + Full Health Insurance
- Breakfast, Lunch, and Dinner covered and your choice of snacks
- Ubers covered home
Skills
Machine LearningAI WorkflowsData PipelinesModel TrainingVideo DatasetsTechnical SalesCustomer OnboardingDataset Management
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