Product Delivery Specialist

What You’ll Do

• Drive full-cycle customer implementations, coordinating requirements, configurations, integrations to deliver solutions on time, maximize TTR, and delight customers.
• Actively drive implementation progress by removing blockers, executing project plans, and delivering results efficiently, with a strong bias toward action and outcomes.
• Proactively evaluate customer challenges and risks, applying problem-solving skills to remove barriers and work cross functionally to optimize the integration.
• Execute and support technical deliverables and integrations with our network and issuer partners.
• Provide domain expertise and insights to guide internal decision-making and identify opportunities for process improvements.
• Develop deep expertise in card issuance and processing, becoming a trusted advisor to both customers, partners, and internal teams.
• Build strong, lasting relationships with customers and serve as their trusted advisor.
• Become a Lithic product expert, capable of demonstrating and articulating the capabilities of our platform with confidence and clarity.

Qualifications

• Proven track record in Program Management, Technical Implementations, Solutions Architecture, or comparable customer-facing roles, successfully delivering complex, multi-layered technology solutions.
• 3–5 years of experience in FinTech, particularly in payments, card issuance, or financial services technologies.
• Excellent communication skills: able to translate technical information into clear business language to various stake holders.
• Strong presentation skills: comfortable and confident presenting to both internal and external, technical and non-technical stake holders.
• Strong product sense, concept explanation, and technical acumen: familiarity with APIs and technical concepts.
• Strong project/program management experience: proven track record managing complex projects with multiple stakeholders, identifying risks, and ensuring progress toward measurable results.
• Understanding of system integrations and technical concepts, with the ability to translate them into clear, actionable insights for customers.
• Customer-focused mindset: passionate about solving problems and delivering exceptional experiences.
• Collaborate effectively across engineering, product, and partnership teams to deliver high-impact integrations and solutions.
• Experience working in a startup or fast-paced, high-growth environment, comfortable navigating ambiguity and driving results.

Compensation

Annual US salary range: $95,000 - $140,000 plus equity.

Benefits for Full-Time US Employees:

• Unlimited PTO
• 12-weeks fully paid parental leave
• 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
• Work From Anywhere: work from anywhere in the world 4-weeks each year
• 3% cashback on card purchases with your complimentary Privacy.com employee account
• Health, vision, and dental insurance; HSA Contribution Match
• 401(k) match
• Voluntary Life Insurance and STD/LTD