Privacy Technology & Data Rights Program Manager

Responsibilities

• Own administration and governance of the Transcend platform, including workflows, integrations, permissions, field mapping, testing, reporting, and ongoing platform health
• Serve as the Privacy Officer for applicable programs and data environments, partnering with Legal and GRC to support privacy policies, procedures, documentation, training, operational controls, and audit readiness
• Maintain a current inventory of systems in scope for data rights and privacy workflows, including SaaS applications, proprietary platforms, data stores, and operational systems, and define system-level coverage requirements across access, deletion, correction, portability, restriction, opt-out, retention, and sensitive data handling
• Partner with Legal, privacy, GRC, IT, Product Security, Software Engineering, Data, and business stakeholders to translate data rights and privacy requirements into operational workflows, technical enablement requirements, platform configuration, and recurring validation processes
• Support privacy-by-design checkpoints for new SaaS tools, data flows, product features, and material changes to customer or regulated data processing
• Monitor DSR workflow performance, including integration status, automation failures, SLA support, system coverage, exception handling, and remediation status
• Develop and maintain workflow maps, control evidence, test results, exception tracking, reporting dashboards, and audit-ready documentation
• Support escalated privacy inquiries and incidents requiring technical validation, system coverage, data mapping, workflow status, or platform evidence
• Provide regular reporting to Legal, GRC, Security, IT, Engineering, and other stakeholders on platform health, system coverage, workflow performance, regulatory related privacy operations, open risks, and remediation progress

Qualifications

• 5+ years of experience in privacy operations, privacy technology, technical program management, GRC, security operations, data governance, or a related function
• Experience working with privacy automation, workflow automation, SaaS administration, system integrations, or data governance tools
• Familiarity with data rights workflows, including access, deletion, correction, portability, restriction, and opt-out support
• Experience supporting privacy operations or privacy compliance programs in connection with one or more privacy-focused regulatory frameworks, such as GDPR, CCPA/CPRA, HIPAA, state privacy laws, biometric privacy laws, or similar requirements
• Strong understanding of system inventories, data flows, integrations, APIs, field mapping, permissions, operational controls, and audit-ready documentation
• Ability to work effectively across Legal, GRC, IT, Engineering, Product Security, Data, and business stakeholders
• Strong program management skills, including roadmap ownership, dependency tracking, stakeholder management, remediation planning, issue tracking, and recurring governance routines
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks