Principcal Product Manager

What You'll Do

• Build a deep understanding of how SMB and enterprise customers use voice to reach their customers, including their business goals, calling workflows, operational constraints, technical environments, and success metrics.
• Identify and prioritize product opportunities that improve customer activation, adoption, retention, expansion, engagement, trust, and measurable business outcomes.
• Lead product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvement.
• Partner closely with engineering teams, engineering managers, design, data, sales, customer success, operations, marketing, and business development to ship high-quality products.
• Translate complex customer, technical, and ecosystem topics into clear product strategy, product briefs, requirements, tradeoff analyses, and executive-ready materials.
• Use customer feedback, product usage data, sales and customer success signals, and market insights to identify improvement opportunities.
• Contribute to product positioning, launch readiness, sales enablement, and go-to-market planning for new capabilities.
• Use AI tools to accelerate customer research, synthesis, analysis, prototyping, documentation, experimentation, and product decision-making.
• Go around corners and beyond functional boundaries when needed to understand the real problem, unblock progress, and own the business outcome.

What We Are Looking For

• Product management experience, or equivalent experience building and scaling customer-facing technology products.
• Experience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areas.
• Strong customer discovery skills and the ability to connect customer needs to product direction and business outcomes.
• Commercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to market.
• Strong analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearly.
• Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products.
• Strong written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences.
• High agency, strong ownership, comfort with ambiguity, and willingness to work across boundaries to deliver outcomes.
• Comfort using AI tools to improve the speed and quality of product work.

You'll Likely Stand Out If You Have

• Experience with enterprise SaaS growth, customer success, customer onboarding, retention, expansion, or monetization.
• Experience with products used by sales, marketing, contact center, support, operations, or customer engagement teams.
• Experience in telecom, communications, business calling platforms, voice products, contact center technology, or growth products.
• Familiarity with the telephony ecosystem, business calling workflows, phone number management, call routing, carrier/OEM dynamics, or communication APIs.
• Startup, founder, or entrepreneurial experience where you had to create structure, make tradeoffs, and deliver business results with limited support.

Compensation & Ownership

Base Salary: $181,000 - $218,000 Compensation is determined by role scope, skills, experience, location, and market data.

Equity Compensation: ownership aligned with your impact and the company's growth

Benefits & Support:

• Employer-sponsored Insurance: Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
• Health, flexible spending, and dependent care accounts
• Life, AD&D, and accident coverage, with company-paid life and long-term disability
• 401(k) with 3% company match (via Fidelity)
• Flexible vacation policy and paid company holidays
• Paid parental leave
• Work-from-home equipment stipend
• $1,000 annually to invest in your learning and growth
• $1,000/year in charitable donation matching
• Team lunch 2x per week