Staff Product Manager, Automation

What you'll do

• Own the roadmap for our automation vertical, from problem definition and opportunity sizing through agent design, rollout, and measurable outcomes in production.
• Partner with operations and engineering to translate messy real-world workflows into agent-executable specs. Shadow ops teams, reverse-engineer payer portals, read denial letters, and turn all of it into structured requirements an agent can act on.
• Define the evaluation and observability story for your agents. Manage the metrics, evals, guardrails, and human-in-the-loop escalation paths.
• Prioritize ruthlessly across competing customer asks, platform investments, and net-new automation surfaces. Decide what becomes productized vs. what stays bespoke.
• Partner with GTM on positioning, pricing signals, and customer expansion—automation ROI is the story, and you'll help tell it with the data to back it up.

What you'll need

• 8+ years of product management experience, with meaningful time spent on technical, platform, or workflow-automation products (not just consumer features).
• A demonstrated track record of shipping products that involve integrating with messy, legacy, or enterprise systems—EHRs, payer systems, ERPs, imaging systems, or similarly gnarly backends.
• Fluency with modern AI/ML systems—LLMs, agents, RAG, evals, tool use. You don't need to train models, but you need to credibly scope what an agent can and can't do, and push back when engineering over- or under-promises.
• Strong analytical chops—you're comfortable in SQL, notebooks, or whatever it takes to answer your own product questions without waiting on a data team.
• Experience working in zero-to-one or early-scaling environments where the product, the customer, and the operating model are all being figured out in parallel.
• Excellent written communication. You can turn a chaotic customer workflow into a crisp spec, a deployment postmortem into a roadmap item, and a technical tradeoff into a decision the exec team can make in ten minutes.

How you can stand out

• Healthcare experience is a strong plus but we'll take a strong technical PM from an adjacent high-complexity domain who's hungry to go deep on healthcare.
• Builders encouraged. Whether an ex-engineer or a hobbyist that's created tools for themselves, the best way to understand product is to have experience shipping yourself.
• Ex-founders/early-stage employees. You're willing to do whatever it takes to push the organization forward and have experience doing so.
• A genuine belief that healthcare administration is worth fixing.