Partnerships Relationship Manager

Responsibilities

• Develop strategies to increase partner participation, referral activity, and revenue contribution
• Work directly with partner sales teams on lead sharing, co-selling, co-branded marketing, and sales support efforts
• Educate strategic referral partner sales teams on the value of SpotOn’s suite of restaurant solutions
• Build and maintain relationships with stakeholders at all levels of partner organizations, including frontline teams, management, and leadership
• Collaborate with marketing and partner-enablement on resources and collateral needed to support partner sales efforts and education
• Collaborate with marketing and partner-enablement on resources and collateral needed to support SpotOn sales efforts (partnership value)
• Collaborate with Sales Operations on lead management, speed to lead, lead assignment and lead tracking
• Identify, prospect, and develop new business opportunities within assigned partner networks and ecosystems that support SpotOn’s revenue objectives
• Collaborate with cross-functional teams to identify and implement process improvements, sales-supporting collateral, targeted marketing and training programs that boost sales efficiency
• Execute CRM expectations and appropriate data recording/tracking
• Act as an internal resource for partner-related questions and information for the SpotOn Sales Organization
• Planning, coordination, and execution of partner events, conferences, trade shows, workshops, webinars, and educational sessions while ensuring appropriate SpotOn representation and follow-up activities
• Develop and execute strategic partnership growth plans, conduct regular business reviews, and analyze performance metrics
• Manage multiple partnership initiatives simultaneously, ensuring timelines, deliverables, follow-up actions, and stakeholder communication remain on track
• Stay current with industry pains, needs, best practices, and technology trends to drive continuous innovation

Requirements

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Ability to connect and create strong working relationships
• Comfortable presenting to groups ranging from frontline sales teams to leadership
• Ability to analyze and distill key insights from complex data
• Ability to travel up to 60% of the time
• Excellent organizational skills
• Ability to work with minimal supervision/self-starter
• Minimum of 5 years of experience in partnership management and account management
• Minimum of 5 years of sales and customer success (inside or outside)
• Experience planning and executing events, training programs or partner enablement initiatives
• 2-3 years of experience with Salesforce CRM
• Associate’s or Bachelor’s degree in business, marketing or related field (Bachelor’s preferred)

Nice-to-Haves

• Experience with CRM data management and lead tracking

Compensation & Benefits

• Medical, Dental, and Vision Options (nationwide plans)
• HSA with Employer Match
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match
• Restricted Stock Units (RSUs)
• Pre-Tax Commuter Benefits
• Paid Parental Leave
• Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
• Monthly cell phone and internet stipend
• Education reimbursement up to $2,000 per calendar year