What you'll do
You will be assigned to support a specialty team in an operational oversight capacity: Deployed Operations, Operational Support Group, or Fleet Asset Management.
Deployed Operations
- Manage the team's subcontractor relationships and perform capacity planning
- Perform quality control of pre- and post-deployment products
- Track Net Promoter Scores amongst various deployment and training customer groups
- Provide essential airworthiness support and manage flight range and aircraft lease coordination
- Coordinate and serve as Action Officer for various operator training events
- Collect and analyze efficiency metrics on operator, team, and company performance related to deployments and training
- Support leadership with developing, driving, and communicating overall strategy
- Problem-solve specific issues as they arise, identify solution options, facilitate decision meetings, and drive execution
- Refine processes and SOPs regarding overseas operations
- Partner cross-functionally to drive collaboration and dissemination of key lessons learned
Operational Support Group
- Perform quality control of production and experimental flight test products and deliverables
- Support maintenance data analysis and fleet sustainment initiatives
- Track Net Promoter Scores amongst various fleet support, developmental testing and acceptance testing customer groups
- Provide essential airworthiness support and manage flight range and aircraft lease coordination
- Coordinate and serve as Action Officer for various customer acceptance and delivery events
- Support leadership with developing, driving, and communicating overall strategy
- Problem-solve specific issues as they arise, identify solution options, facilitate decision meetings, and drive execution
- Collect and analyze efficiency metrics on operator, team, and company performance related to test, maintenance and sustainment goals
- Refine processes and SOPs regarding flight testing, fleet support, and maintenance
- Partner cross-functionally to drive collaboration and dissemination of key lessons learned
Fleet Asset Management
- Manage and coordinate use, inspections, maintenance, and accountability of the company's vehicle fleet
- Evaluate use of internal assets and equipment and generate demand signal for growth as needed
- Implement and oversee a chain of custody process for vehicles and aircraft systems
- Be present during hardware issuance and check-in to enforce and teach the process to flight teams
- Teach software/firmware upgrades to operators on various hardware
- Coordinate bailments, enforce adherence to procedural requirements, and ensure timely returns to vendors
- Facilitate Return Merchandise Authorizations for inoperable hardware from the fleet
- Document hardware inoperability and misuse, identify failure modes and use data to recommend solutions
- Solicit input from operators for system improvements to delight our customers
- Refine processes and SOPs regarding aircraft systems and vehicles
- Support demonstrations and distinguished visitors by coordinating static displays of company products
Required qualifications
- Minimum of 5 years leading in a fast-paced organization
- Highly effective oral and written communications and ability to thrive in a dynamic and fast-paced environment
- Candidate must be able to operate effectively at remote work sites without direct supervision
- Candidate must be proficient with Microsoft Office Suite and similar computer-based productivity applications
- Experience owning cross-functional improvement initiatives end-to-end
- Ability to travel domestically as needed
Preferred qualifications
- Operations Staff experience
- Bachelor's Degree or higher
- Senior NCO or Officer Professional Military Education
- Deployed operational experience in a leadership role
- Understanding of continuous improvement and lean manufacturing methodologies