Events Operations Manager

Events Operations Management

Operations & Monitoring

• Monitor and manage event coverage to ensure all relevant events are accurately captured and scheduled within internal systems.
• Identify and resolve operational failures related to event ingestion, scheduling, or inventory availability.
• Oversee both ticketed and non-ticketed event operations to ensure marketplace readiness and visibility.
• Monitor contracted inventory allocations to ensure expected inventory is received and accurately reflected in the platform.

Performance & Revenue Optimization

• Analyze event conversion trends and performance metrics to maximize event-related GOV.
• Monitor event sellout velocity and conversion rates to identify optimization opportunities before and during events.
• Scope, lead, and execute optimization projects from identification through completion, including defining success metrics, coordinating cross-functional stakeholders, and documenting outcomes.
• Identify missed demand opportunities and action operational inefficiencies impacting conversion performance.

Marketplace Integrity

• Identify fraudulent activity, unwanted reseller behavior, and marketplace abuse related to event inventory.
• Partner with internal teams to flag suspicious inventory patterns and recommend operational safeguards.

Demand Analysis & Supply Strategy

• Measure search demand and identify areas where user demand is going uncaptured due to insufficient supply or lack of official parking inventory.
• Provide actionable insights and recommendations to Sales and Business Development teams regarding opportunities to secure additional event supply or official partnerships.

Cross-Functional Collaboration

• Partner with Marketing teams to provide recommendations for event-related SEM keyword targeting and SEO content opportunities.
• Partner with the Verticals Squad to surface operational pain points, provide structured feedback on existing tools and workflows, and participate in QA testing of new features.
• Contribute to roadmap prioritization by translating day-to-day operational gaps into clearly defined product needs and use cases.
• Collaborate with Analytics, Sales, and Marketing stakeholders to improve event operations workflows and marketplace performance.

People Management

• Hire, onboard, and develop team members, setting clear expectations and a clear path to make measurable impact.
• Provide day-to-day guidance, workload prioritization, and operational oversight.
• Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations.
• Foster a culture of ownership, excellence, curiosity, and continuous improvement.

What You Bring

• 3–6+ years of experience in marketplace operations, event operations, or a related field.
• Experience leading, managing, and mentoring a team.
• Strong project management skills with demonstrated ability to take an ambiguous operational problem from identification through execution and resolution with minimal oversight.
• Strong analytical and technical aptitude with experience interpreting operational and conversion data.
• Experience working with large datasets, reporting tools, or business intelligence platforms preferred.
• Highly organized with strong attention to detail and ability to manage multiple operational workflows simultaneously.
• Comfortable working cross-functionally in a fast-paced environment.
• Experience in marketplaces, ticketing, events, parking, or e-commerce environments is a plus.
• Familiarity with fraud detection, inventory operations, or conversion optimization is preferred.
• Familiarity with professional and collegiate sporting event structures, playoff formats, and ticketed event calendars is preferred.