Operations Lead - Material Planning

What You’ll Do

Forecasting & Demand Planning

• Materials Forecasting: Build and maintain forecasting models for high-priority production materials including raw materials, resins, chemicals, etc. Ensure forecast inputs are kept current and aligned with production schedules and lab demand signals.
• Supply Management: Track and maintain supplier signals (lead times, capacity, MOQs, volume pricing) across the supplier base - with particular focus on long-lead and high-risk, critical materials - and incorporate nuances into buy planning.
• New Facility Launch Planning: Develop initial buy plans for new lab launches and capacity expansions, coordinating across procurement, operations, and lab teams to ensure materials availability ahead of go-live.

Purchase Order & Inventory Management

• Purchase Order Execution: Manage the full PO lifecycle in NetSuite from requisition through vendor confirmation, receipt, and closure. Maintain accurate procurement data across all active orders.
• Stocking Level Maintenance: Review and update NetSuite stocking levels and reorder points on a regular cadence, aligned with weekly consumption reporting and lab-level demand changes.
• Inventory Health & E&O Tracking: Monitor inventory consumption and proactively identify slow-moving, excess, and obsolete (E&O) materials. Drive corrective actions in coordination with lab operations and finance to minimize financial exposure.
• Item Master & BoM Maintenance: Own the accuracy of item master data, Bills of Materials, and Units of Measure in NetSuite. Ensure systemic planning levers are current and correctly reflect active materials and configurations.

Supplier Relationship & Cost Management

• Supplier Management for On-Time Delivery: Manage day-to-day relationships with key production material suppliers, with a focus on on-time, in-full delivery. Proactively resolve delays, shortages, and quality issues to maintain reliable material flow.
• Cost Reduction Initiatives: Identify and execute cost reduction opportunities in a dynamically growing business, including material substitutions, vendor negotiations, and volume consolidation strategies. Lead cross-functional coordination required to validate and implement material changes.
• Accounts Payable Coordination: Partner with finance to ensure timely vendor payments, resolve invoice discrepancies, and minimize off-cycle or rush payment requests through proactive planning.

Cross-Functional & Strategic Workflows

• Change Management & Materials Requests: Own the intake and execution of material change requests - including SKU changes, substitutions, and new material introductions - ensuring affected teams (labs, AP, sourcing) are aligned and BoMs are updated accordingly.
• Invoice Reconciliation & Zendesk: Resolve complex billing and invoicing tickets, manage pending billing projects, and maintain clean records across procurement and accounts payable workflows.
• SOP Development: Build and maintain standard operating procedures for key procurement workflows including lab materials procurement, new vendor onboarding, managed hardware, samples, and asset management.
• New Vendor Onboarding: Lead the end-to-end setup of new vendors in NetSuite, including item creation, stocking level and reorder point configuration, and AP coordination.
• Strategic Procurement Support: Support the development and continuous improvement of Dandy’s procurement and inventory management disciplines, contributing to scalable processes, data integrity, and operational frameworks that enable sustainable business growth.

Team Development

• Training & Coaching: Train and coach BPO agents and peers on procurement processes, NetSuite workflows, forecasting methodologies, and cross-functional best practices. Serve as a knowledge resource and escalation point for the broader procurement team.

What We’re Looking For

• 4+ years of experience in procurement, supply chain, or materials planning, with demonstrated ownership of end-to-end procurement workflows
• Proven ability to build and maintain forecasting models for multiple material categories simultaneously
• Strong supplier relationship management skills with experience driving on-time, in-full delivery outcomes
• Experience identifying and executing cost reduction initiatives, including material changes and vendor negotiations
• Hands-on experience with item master data, BoM maintenance, and systemic planning levers in an ERP environment
• Comfortable managing E&O, stocking level analysis, and inventory health reporting
• Experience coaching or mentoring peers or direct reports in a procurement or operations context
• Highly organized, proactive communicator who thrives in a fast-moving, cross-functional environment
• Experience working in a remote environment with distributed teams
• Customer-driven attitude with high expectations for yourself and those around you

Systems & Tools

The following tools are used across our procurement and operations workflows. Prior experience with any of these is a plus, though not required:

• NetSuite (ERP – core to this role)
• Google Workspace (Gmail, Sheets, Docs)
• Slack
• Zendesk
• Airbase