Operations Manager, Loan Processing

Responsibilities

• Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes.
• Help develop and implement strategies to optimize team performance and achieve department goals and targets.
• Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with other departments, including Product and Engineering, Learning and Development, and Quality Assurance to ensure seamless operations and adherence to company policies and procedures.
• Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management.
• Work closely alongside the Head of Personal Loans, Workforce Management and Finance to ensure staffing conditions are being optimized.

Requirements

• 2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential.
• Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management.
• Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.

Preferred Qualifications

• 3+ years of people leadership experience in an operations environment.
• 2+ years of collections and/or servicing experience.

Compensation & Benefits

• Base salary range: $79,000–$109,200
• Target bonuses and equity compensation
• 401(k) with company match of $2 for every $1 contributed, up to $15,000 annually
• Employee Stock Purchase Plan (ESPP)
• Comprehensive health coverage (medical, dental, vision)
• Health Savings Account contributions
• Life insurance and disability coverage
• Paid time off, sick leave, and company holidays
• Paid family and parental leave
• Employee Assistance Program (EAP)
• Financial wellness resources
• Annual wellness and productivity allowances
• Onsite perks including catered lunches and stocked kitchens