Operations Analyst
Join a small operations team to handle compliance operations, review account activity with AI tools, detect fraud patterns, and suggest process improvements while balancing risk and user experience.
Responsibilities
- Review account activity and make informed decisions using AI-assisted analysis. Investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation.
- Identify suspicious activity and fraud patterns. Learn about regulatory requirements and help implement them in day-to-day work. Use AI tools to rapidly surface anomalies and patterns.
- Suggest process improvements that could make things more efficient or reduce risk. Document what you learn and share it with the team.
- Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale.
- Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.
Requirements
- Strong analytical and problem-solving skills with exceptional attention to detail. Ability to take a messy situation, break it down, and see the pattern.
- Familiarity with AI tools and a willingness to experiment with them for productivity. Comfortable learning to use LLMs, data analysis tools, or automation platforms.
- Clear communication and genuine collaboration. Work well across teams, explain complex topics simply, and ask for context when needed.
- Comfort with multitasking, prioritization, and staying organized amid competing demands.
- Ownership mindset and genuine curiosity. Take responsibility for outcomes, seek continuous improvement, and think about how decisions affect users.
- At least 2 years in an operational, compliance, or related role. Startup or fintech experience is a plus.
Benefits
- Competitive pay and equity. Base salary: $95k to $105k.
- 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
- Fully remote. Work from anywhere in the Americas.
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