Mid-Market Customer Success Manager - East

What You Will Do

• Own a portfolio of mid-market customers, building strong, trust-based relationships across stakeholders
• Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
• Proactively monitor account health, identify risks early, and take action to mitigate churn
• Drive product adoption through training, enablement, and best practices
• Partner with Sales to identify and execute on upsell and expansion opportunities
• Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
• Operate efficiently across a high-volume book of business using scalable processes and tools
• Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
• Surface customer feedback and insights to influence product and operational improvements

What We Are Looking For

• 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
• Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders
• Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
• Experience with data-driven decision making and account health tracking

Traits that set you apart:

• A proactive problem solver who identifies issues early and takes ownership to resolve them
• Leads by example—demonstrates accountability, follow-through, and a high standard of execution
• Resourceful and adaptable, able to navigate ambiguity and find solutions independently
• Customer-first mindset with a strong sense of urgency and bias toward action
• Curious and motivated to continuously learn and improve

Compensation:

The base salary range for this role is $100,000-110,000 with commissions, equity participation, and comprehensive benefits. Exact compensation will be commensurate with experience and location.