Manager, Revenue Strategy & Operations
Strategic role defining metrics, surfacing insights, and shaping post-sale strategy for Technical Customer Experience and Customer Success teams. Partners with leadership to drive performance and planning.
What You'll Do
- Define and evolve key metrics across customer health, engagement, retention, and expansion—and ensure they actually drive behavior
- Deliver clear, opinionated insights and recommendations that inform strategy and planning (not just surface data)
- Conduct deep-dive analyses to uncover trends, risks, and opportunities across the customer lifecycle
- Partner with leadership to design and refine segmentation, coverage models, and engagement strategies
- Identify gaps in how we operate across TCX and Customer Success, and drive alignment on how to improve
- Leverage automation and AI-driven insights to accelerate analysis, improve forecasting, and surface recommendations faster
- Collaborate with RevOps and Systems teams to ensure tools support strategic goals—without owning system administration or execution
Skillset You'll Bring
- Strong analytical and strategic thinking skills—you don't just report on data, you form a point of view and push for action
- Experience supporting Customer Success, Technical Customer Experience, or post-sale functions in a high-growth environment
- Proven ability to influence senior stakeholders and challenge thinking when needed—you're a partner, not an order-taker
- Comfort operating in ambiguity and helping define structure where it doesn't yet exist
- Ability to connect the dots across data, customer behavior, and business outcomes
- Familiarity with modern data tools, automation, and AI-enabled workflows—you know how to use them to move faster, not just build more
- Low tolerance for busywork—you prioritize high-impact problems and focus on what actually moves the business
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