Manager, GTM Applications Engineering
Hands-on manager leading a hybrid team of engineers and analysts to architect, develop, and maintain Salesforce CRM and CLM platforms (DocuSign/Ironclad) for GTM functions. Requires 10+ years enterprise development experience and 2-3+ years people management.
Key Responsibilities
People & Delivery Management
- Lead, mentor, and manage a high-performing, hybrid team of engineers and functional resources
- Oversee the end-to-end delivery lifecycle, from requirements discovery and business process design through development, testing, deployment, and post-release support
- Influence the application roadmap and resource allocation for internal stakeholder domains, including CLM, Post-Sales, Professional Services, and Education (EDU)
- Foster a culture of engineering excellence, professional growth, and continuous improvement within the team
- Participate in and drive Agile/Scrum ceremonies, including sprint planning, backlog refinement, and retrospectives
Technical Leadership & Hands-On Engineering
- Actively participate in code writing, comprehensive code reviews, technical architecture, and system design validation to ensure production readiness, security, and scalability
- Drive the architecture and customization of Salesforce CRM and integrated go-to-market systems
- Oversee the design and implementation of contract lifecycle workflows utilizing CLM platforms such as DocuSign or Ironclad
- Champion the adoption of AI-assisted development tools within the engineering lifecycle to accelerate debugging, testing, and documentation
- Partner with internal teams to build, embed, or leverage AI solutions that drive automation and productivity for GTM internal customers
- Ensure development best practices are followed, including rigorous version control, CI/CD processes, and platform governance standards
Stakeholder Collaboration & Communication
- Act as a trusted advisor to internal business stakeholders across Post-Sales, Prof. Services, and EDU to understand process gaps and translate business needs into technical strategies
- Partner closely with Enterprise Technology leadership to align team roadmaps with broader corporate technology initiatives and infrastructure
- Communicate complex technical architectures, risks, and project statuses clearly to both technical teams and non-technical business leaders
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience
- 10+ years of total experience in enterprise application development, software engineering, or GTM systems
- 2–3+ years of direct people management experience, leading technical teams consisting of developers and/or functional analysts
- Deep, hands-on development and architecture experience within the Salesforce CRM ecosystem
- Strong experience with Contract Lifecycle Management (CLM) platforms, specifically DocuSign or Ironclad
- Demonstrated experience as a strong AI adopter, with a proven track record of using AI tools to improve engineering efficiency or embedding AI capabilities into business solutions
- Excellent communication, collaboration, and stakeholder management skills, with the ability to influence Enterprise Technology leadership
Preferred Qualifications
- Hands-on programming experience with Python for enterprise integrations or data processing
- Familiarity or direct experience leveraging the Snowflake AI Data platform
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