Manager, Calendar Operations
Lead and coach Calendar Assistants and Court Reporter Relations Associates while building scheduling models, auditing workflows, and owning key operational metrics for transcript delivery and reporter compliance.
Responsibilities
- Lead and develop people – Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth. Manage performance directly, build team cohesion under pressure, and communicate clearly whether corresponding with vendors, coaching a report, or navigating a high-stakes client situation.
- Build and optimize scheduling models – Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage.
- Audit and improve workflows – Dig into existing processes, surface gaps, and drive consolidation across both teams. Track performance and spot operational trends before they become problems.
- Own the metrics that matter – Track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster.
- Partner cross-functionally and hold the line on escalations – Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward.
Requirements
- 5 years of professional experience in a high-touch service environment
- 2+ years of people management
- Track record of building processes and handling difficult conversations
Nice-to-Haves
- Hands-on experience with deposition scheduling, transcript logistics, or vendor management
Operations Manager, Automation Development
Operations Manager building and scaling automation for healthcare claims workflows using SQL, APIs, scripts, and AI tools. Requires 2+ years in operations or data roles, strong SQL, and end-to-end project ownership.
Senior Associate, Program Management
Drive operational efficiency and process optimization as a liaison between business units. Lead cross-functional initiatives, develop roadmaps, and leverage data to improve systems and scalability in financial services.
Feed Implementation Supervisor
Lead and oversee the Feed Integrations team implementing eligibility and claims data feeds with external partners. Requires 3-7 years healthcare data experience and strong cross-functional leadership.
Knowledge Strategist Team Lead
Lead a team of Knowledge Strategists managing end-to-end readiness and knowledge content for CX Shopper, Customer, and Retailer pillars. Drive process optimization, automation, and cross-functional execution in a high-volume support environment.