IT Analyst

What you’ll do

• Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
• Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
• Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom
• Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
• Manage and support office hardware and network (workstations, peripherals, inventory, etc.)
• Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
• Manage updates to our inventory management system
• Support technical onboarding process and duties
• Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
• Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency

What We're Looking For

• 5+ years experience supporting IT services and contributing to technology-driven business processes
• Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice to have

• Experience in a high-growth tech company
• Experience supporting geographically dispersed team members in remote environments

Compensation & Benefits

• For high cost of living areas (Seattle, San Francisco Bay Area, and NYC Metro): $119,000 - $134,000 USD plus bonus eligibility and equity
• For all other US locations: $103,000 - $130,000 USD plus bonus eligibility and equity
• Competitive benefits package including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend
• Annual bonus plan for eligible non-sales roles