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Lyft

Head of Claims

Leads Lyft's Claims function as General Manager, overseeing TPA/carrier management, cost mitigation, predictive analytics from claims data, and cross-functional risk strategy. Requires 15+ years in claims/risk management with tech-forward expertise in transportation sector.

190k – 290kUnited StatesOtherRemote15+ YOE
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About the role

Key Responsibilities

  • Claims Strategy & Execution: Define and drive the comprehensive claims strategy for rideshare operations and corporate programs. Ensure end-to-end claim management aligns with financial objectives and risk tolerance.
  • Complex Partner & TPA Landscape Management: Architect and oversee claims provider landscape. Lead vetting, selection, integration of providers. Set SLAs, conduct audits, ensure accountability.
  • Severe Casualty & Litigation Management: Provide oversight on high-exposure claims. Collaborate with Legal on litigation strategies, reserving, and resolutions.
  • Predictive Analytics & Early Warning Identification: Use data and RMIS to spot loss trends, detect fraud, provide insights to Actuarial and leadership.
  • Cross-Functional & Policy Advocacy: Liaise with Product, Engineering, Safety, Legal, Actuarial. Translate data into policy narratives for legislative reforms.
  • Team Leadership & Legacy Building: Lead FNOL, Customer Care, QA, Advocacy teams. Foster continuous improvement, psychological safety, operational excellence.

Qualifications

  • Experience: 15+ years progressive leadership in Claims Operations, Risk Management, or Insurance Strategy, emphasis on commercial auto and general liability in transportation/logistics/gig-economy.
  • Technical Claims Expertise: Proficiency in casualty litigation, reserving, actuarial concepts. Track record in operational excellence and tech transformation.
  • Carrier & TPA Oversight: Experience managing, auditing, optimizing external relationships with SLAs and cost-containment.
  • Tech-Forward Mindset: Innovator collaborating with Product/Engineering on claims tech, AI, workflows.
  • Executive Communication: Distill metrics into strategic narratives for C-suite, Legal, legislative audiences.
  • Empathetic Leadership: 5+ years senior management of large distributed operations, collaborative and accountable.

Education

Bachelor’s degree required; JD, MBA, or advanced insurance designations (CPCU, ARM) preferred.

Compensation

Expected base pay: $190,240 - $290,000 (remote role, varies by location). Eligible for equity, bonuses, benefits.

Skills

Risk Management Information SystemRmisPredictive AnalyticsAi SolutionsAutomated WorkflowsClaims Management SoftwareData AnalysisService Level AgreementsSlasCasualty LitigationReserving MethodologiesActuarial Analysis

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