GTM Technology Product Owner

What You'll Do

Roadmap Execution

• Partner with Customer Success and Support Operations to translate business objectives into technical requirements
• Serve as both project liaison and lead analyst
• Operate with extreme urgency and agency once prioritization has been agreed upon with leadership

Orchestration

• Gather requirements and help design advanced automations that drive speed and efficiency
• Focus on post-sales customer lifecycle, eliminating inefficiencies and bringing automation across business units

Data & Agentic Processes

• Leverage applications (Ticketing, CSP, PSA, etc.) and AI agents to automate customer lifecycle best practices and value realization
• Ensure post-sales teams spend 100% of their time on high value interactions
• Work closely with managers and ICs across functions to provide expert level advice about what AI is ready to do, and what should be left to humans

Cross-Functional Partnership

• Act as a liaison between Customer Success, User Operations, RevOps, and GTM Systems to deliver best in class user experience
• Guide strategic evaluations of projects and platforms to help leadership make informed decisions on prioritization

Systems Governance

• Manage data integrity, deduplication, and system audits
• Document evolving data models and process flows to ensure scalability
• Conduct deep research into verifying the tools adopted are driving ROI

What You Have

Experience

• 5-8 years as a Product Owner, Business Analyst, or Systems Analyst
• Background in consulting or a high-growth tech company required

AI Expertise

• Ability to demonstrate a portfolio of AI first principles
• Explain the technical nature of different models and platforms
• Show micro-apps built on Claude, Lovable, n8n, Replit, or other agentic applications

Technical Skills

• Proven experience understanding the relationship between technology and users
• Strong ability to extrapolate data structures across platforms into a baseline usable by both end users and agents
• Empathy for individual pains, cold logic for platform level decisions

Analytical Skills

• Advanced Excel/Google Sheets skills
• Experience with BI tools
• Ability to tell stories with data

Consultative Approach

• Exceptional ability to gather requirements from non-technical stakeholders and transform them into elegant, scalable technical solutions
• Track record of iteration with technical development teams and delivering projects from inception to hypercare

Bonus Points

• Experience operating as a founder or partner in a consulting agency
• Experience as part of a hypergrowth company, building a business function 0 > 1