Senior Manager

Responsibilities

• Partner with Account Managers and AM leadership to identify challenges, evaluate opportunities, and implement improvements that drive customer growth, improve retention, and strengthen Account Management effectiveness.
• Develop strategies for customer segmentation, Account Management resource allocation, product offerings, and engagement models.
• Translate customer and segment insights into commercial strategies and initiatives.
• Build customer-facing materials and strategic communications for major partnerships.
• Collaborate with Sales, Product, Risk, Pricing, Data, Marketing, and Operations to address customer needs and remove barriers to growth.
• Develop tools and operating approaches for customer planning, business reviews, executive engagement, and growth initiatives.
• Join client discussions and business reviews to understand customer priorities and inform broader commercial strategies.
• Analyze customer and portfolio performance to identify trends and expansion opportunities.

Requirements

• 2+ years of experience in management consulting, strategy, business operations, or a related role requiring business judgment, analytical thinking, and execution.
• Strong analytical and structured problem-solving skills.
• Comfort navigating ambiguity and creating structure.
• Ownership mindset and demonstrated ability to drive work from idea through execution.
• Excellent written and verbal communication skills.
• Ability to build credibility and influence stakeholders across the organization.
• Strong interpersonal skills and comfort participating in client-facing discussions and business reviews.
• Exceptional attention to detail and commitment to high-quality work.

Benefits

• Medical, dental, and vision insurance beginning day one
• Health savings account with employer contribution
• Flexible spending accounts, including healthcare, dependent care, and commuter
• 401(k)
• Generous PTO and paid holidays
• In-office lunch perk
• Flexible working hours
• Paid parental leave
• Company-sponsored short- and long-term disability

Compensation

• Base salary range: $130,000–$150,000 annually
• Base salary does not include other compensation or benefits. Final offers vary based on experience, expertise, location, and market data.