Head of Product Operations

Responsibilities

Product Analytics — durable infrastructure

• Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product.
• Ensure any PM or exec can pull a trustworthy number without having to ask who to trust.

Product Lifecycle — recurring process

• Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it — including the RACI for each phase, the handoff gates, and who tells GTM what and when.
• Manage the communication and process around changes to existing products.
• Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals.

PM Onboarding — repeatable system

• Own new-PM onboarding as a designed program, not an ad-hoc handoff. It should be tied to the PM ladder and produce consistent ramp times regardless of who's running it.

Chief of Staff — leverage work

• Take on one-off high-leverage work (offsites, annual planning, cross-functional initiatives) as assigned.

Qualifications

• 7+ years in product operations, strategy & operations, analytics, or a related role — ideally at a B2B SaaS company that scaled through complexity.
• A builder of systems, not a manager of tasks. You've owned infrastructure that kept running after you moved on to the next thing.
• Strong SQL and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar) — you can build dashboards and data models yourself, not just direct others to.
• Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders.
• Sharp program manager who can run the alpha → beta → GA lifecycle process across a multi-product org without losing the details.
• Excellent communicator — you can translate messy operational realities into clear frameworks and get buy-in from engineers, PMs, and execs alike.
• Bonus: experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company.

Compensation

Target cash compensation ranges from $200,000-$240,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.