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MiterMiterNew York, NY

Solutions Engineer

Solutions Engineer resolves technical roadblocks for customer implementations, designs integrations, supports pre-sales demos, and documents workflows. Requires 2-3+ years experience with APIs, troubleshooting, and cross-functional collaboration.

140k – 160k/yr
Remote2+ YOESales Engineering

About the role

What You’ll Do

  • Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design
  • Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible
  • Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects
  • Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team
  • Develop repeatable approaches for common technical challenges so the broader team can move faster

What You’ll Need

  • 2-3+ years in a customer-facing Solutions Engineer or technical implementation role
  • Experience working with APIs and system integrations, with the ability to analyze and design data flows across multiple platforms
  • Strong troubleshooting skills across technical workflows and configurations, including comfort reading and interpreting API specs and technical documentation
  • Ability to explain complex technical concepts clearly to both technical and non-technical audiences
  • Strong cross-functional collaborator — comfortable working across Product, Engineering, Sales, and Launch
  • Calm under pressure with a bias toward practical, scalable solutions and comfort navigating ambiguity
  • Experience with construction industry software, accounting systems, or ERP integrations (e.g. NetSuite, Sage, Viewpoint) is a plus

Our Benefits

  • Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
  • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
  • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
  • Unlimited PTO: Take the time you need to recharge and be your best self.
  • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
  • Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
  • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
  • Community: Multiple company-wide and team-specific off-sites per year.

Skills

APIsSystem IntegrationsApi SpecsTechnical DocumentationNetSuiteSageViewpointTroubleshootingIntegrationsERP

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