Lead, Cloud Operations Engineering

Responsibilities

• Provide technical leadership alongside Cloud Operations Engineering management, including feedback, coaching, growth support, and fostering an inclusive team environment.
• Guide team members through project deliverables and help meet or reset timelines while maintaining high-quality outcomes.
• Balance incident response, project management, and day-to-day team support.
• Collaborate with Product, Technical Services, and R&D to surface pain points and drive alignment.
• Coordinate with Cloud Operations and Technical Services leads to maintain uptime guarantees for MongoDB Atlas customers.
• Scope, design, deploy, and maintain systems that reduce mean time to resolve customer incidents.
• Identify and implement automation and time-saving tooling.
• Participate in the weekly on-call rotation and handle short-term customer incidents.

Requirements

• Strong technical leadership experience in small to midsize engineering teams within a rapid-growth environment.
• Strong diagnostic and troubleshooting skills with significant experience resolving end-to-end production issues.
• Experience supervising, leading, and monitoring software development projects.
• Patience, empathy, and a genuine desire to help others.
• Excellent written and verbal communication skills.
• Ability to remain calm under pressure and solve real-time challenges.
• Experience as an on-call DevOps, SRE, or Cloud Operations engineer.
• Expertise in Linux system administration and networking technologies.
• Knowledge of database and distributed-systems operations and concepts.
• Knowledge of web and internet technologies.
• Familiarity with Amazon Web Services and other cloud infrastructure platforms, such as Google Cloud and Microsoft Azure.
• Experience with monitoring, system-performance data collection and analysis, and reporting.
• Ability to write programs or scripts to solve short-term systems problems and long-term strategic objectives for the Atlas product.
• A CS/CE degree or equivalent experience.
• At least two of Java, Go, Python, and TypeScript.
• Interest in learning new skills and competencies.

Success Profile

• Deliver strong results through the team, not only through individual output.
• Raise team performance and efficacy through coaching and collaboration.
• Create clarity in ambiguous situations while keeping stakeholders aligned.
• Partner with the regional Cloud Operations Engineering Manager to ensure operational minimums, technical quality, and realistic workload parameters are maintained.