Senior Renewal Specialist

Primary Responsibilities

• Own and close 30+ renewals per quarter across a portfolio of small and mid-sized customers.
• Meet or exceed renewal quota, price uplift, and multi-year metrics.
• Manage the full renewal cycle: outreach, discovery, proposal, negotiation, and close.
• Uncover expansion opportunities and collaboratively pull in Account Executives at the right moment.
• Execute renewal strategies: hold or increase pricing, convert contracts to multi-year, protect and extend ACV.
• Build repeatable renewal cadences and workflows using Salesloft, Gainsight, and CRM automation.
• Maintain accurate renewal pipeline forecasting, renewal stages, and data integrity in Salesforce/CPQ.
• Partner with Account Executives, Marketing, and Enablement to refine playbooks and messaging.
• Provide feedback on process improvements as the team is built from the ground up.

Qualifications

• 3+ years in SaaS renewals, account management, or sales with quota ownership.
• Proven ability to negotiate pricing and close renewals.
• Background in security, data infrastructure, or adjacent technical SaaS preferred.
• Experience managing a book of business.
• Strong commercial instincts.
• Demonstrated ability to follow and improve processes, cadences, and playbooks.
• Comfortable working in a new function where processes are being defined.
• Boston-based; able to work onsite 3 days per week.

Benefits

• Best in class employee onboarding and training
• "Take What You Need" paid time off policy
• Comprehensive health, dental and vision plans
• Company-paid life and disability insurance
• 401(k) and Roth IRA retirement plan
• Generous employee referral bonuses
• Flexible remote work policy
• 10 Paid Holidays
• Wide array of wellbeing offerings
• Pre-tax savings accounts with company contributions
• Great team culture and social activities
• Collaborative workspaces
• Free on-site fitness centers and stocked kitchens in select office locations
• Professional development resources