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SmithRxSmithRxCalifornia

Partner Operations Specialist

Execute monitoring, data syncing, validation, and troubleshooting tasks for partner operations, claims adjudication, and account maintenance at SmithRx. Requires 2+ years pharmacy technician or industry experience, Excel proficiency, and strong independent problem-solving skills.

25 – 25/hr
Remote2+ YOERevenue Operations

About the role

Responsibilities

  • Execute and manage rotating task assignments focused on monitoring incoming and outgoing files, and data syncing across systems.
  • Understand and facilitate account structure updates for eligibility and accumulator requirements.
  • Validate system configurations for accuracy by monitoring inbound files from external partners.
  • Identify issues, write tickets for resolution by other resources, and follow up to ensure completion.
  • Provide feedback on opportunities to improve workflow efficiency to leadership.
  • Contribute to process and workflow documentation.
  • Serve as a mentor for new team members and a trainer for new processes.
  • Collaborate with and provide support for member support and customer success teams.
  • Collaborate cross-functionally on system enhancements for workflow automation.
  • Become the subject matter expert for plan design configuration details for assigned groups.
  • Monitor ongoing operations and provide troubleshooting support for claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data.
  • Support new partner integrations and client implementations.
  • Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues.
  • Ensure that data partner connections are maintained and created when approved.
  • Work as assigned on projects outside of daily assigned tasks.

Requirements

  • For internal applicants: 1+ years of tenure with SmithRx in active status (leave of absence does not count), in good standing with no active writeups, consistent attendance, and performance that meets or exceeds expectations.
  • 2+ years of experience as a pharmacy technician or other industry experience.
  • High School Diploma or GED.
  • Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
  • Strong communication skills.
  • Self-starter mentality: ability to work independently, manage time, make informed decisions, and solve issues.
  • Execution-focused: solutions-oriented problem solver who is efficiency driven.
  • Flexible, adaptable, and able to respond under pressure in a fast-paced technology company.

Nice-to-Haves

  • Familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
  • Familiar with running basic SQL queries.

Skills

ExcelSQLLookerDatadogJiraTableauSalesforce

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