Director, Revenue & CoGS Accounting

Responsibilities

• Lead the global Revenue, AR, and CoGS accounting functions, managing the strategic direction for high-integrity subledger operations, journal entry frameworks, and effective reconciliations.
• Direct the seamless integration of technical accounting policies into high-volume global workflows, ensuring that financial outcomes are a precise reflection of Twilio’s innovative business.
• Define and drive the scalable operational vision for ERP workflows and revenue automation (e.g., Oracle RMCS, Zuora), identifying process gaps and championing technology-driven improvements required for a world-class public company, executing in partnership with business operations and enterprise technology teams.
• Empower your team to deliver sophisticated variance analysis that uncovers the "why" behind fluctuations, delivering a clear narrative of financial performance.
• Drive effective collaboration with Billing, GTM, Product & Pricing, and FP&A leaders, providing the high-level guidance necessary to evaluate the operational feasibility and compliance of ongoing and new initiatives.
• Provide oversight on highly complex accounting concerns such as material, non-standard customer contracts, ensuring the surgical application of accounting guidance and internal policies across the organization.
• Collaborate with Technical Accounting and SEC Reporting teams to ensure accurate disclosures and robust policy memos, while leading the global team through seamless audit cycles.
• Own the global control framework for functional areas, evolving SOX compliance and internal audit strategies to stay ahead of Twilio’s shifting business models and regulatory requirements.
• Set the vision for operational excellence, fostering an environment of continuous learning and professional growth, elevating your team from transactional experts to strategic collaborators.

Qualifications

Required:

• Bachelor’s Degree in Accounting or a related field.
• 12+ years of progressive experience in accounting, including 6+ years with a revenue accounting focus, with a significant portion in a large, fast-paced public company environment.
• 8+ years of experience leading and developing high-performing, management-level teams, with a proven ability to build, nurture, and influence an effective team culture.
• Expert-level understanding of ASC 606, deferred revenue accounting, and complex CoGS structures (including gross margin mechanics) in a SaaS or Usage-based environment.
• Deep experience with enterprise-grade ERP systems (e.g., Oracle, SAP) and specialized revenue subledgers (e.g., Zuora Revenue, RMCS).
• Proven ability to influence C-suite and VP-level stakeholders, translating complex accounting transactions into clear strategic narratives.
• Exceptional ability to handle "gray area" exceptions and non-standard transactions with a focus on both compliance and business enablement, as well as a proven ability to cut through the noise to identify the core components of a problem and drive toward a pragmatic, scalable, and optimized outcome.
• Expert knowledge of the SOX framework and a track record of designing and maintaining compliance controls for complex, high-volume data environments.

Desired:

• CPA or equivalent certification.
• Prior experience in a "Big 4" public accounting firm.
• Experience navigating the transition from traditional SaaS to consumption-based/usage-based revenue models.
• Experience in the CPaaS and/or telecommunications industries.