Sales Trainer

Responsibilities

• Create and design training curricula within time and budget constraints that teaches our brand, industry, products, technology, and process best practices.
• Produce physical and digital educational materials (e.g., videos and case studies) to include call scripting, merchant qualification, contracts, lender/competitor training, policy, and procedures.
• Keep current with and maintain best practices for training across the entire sales division.
• Conduct skills gap analysis and identify areas of improvement.
• Participate in call listening to provide coaching & feedback.
• Conduct cross-departmental training with 360° views of Kapitus and how each division works together.
• Collect feedback from trainees and managers about training courses.
• Develop individual coaching plans for salespeople with review sessions to discuss strengths and weaknesses.
• Conduct audits on sales adherence to legal and compliance requirements.
• Ensure sales reps are well versed on the risks that occur when compliance standards are not followed.
• Provide sales support by identifying issues that are due to user errors and work with sales reps to rectify misconceptions.
• Work closely with product to identify upcoming releases and prepare sales teams for upcoming features.
• Willingness to jump on the phones to experience what the sales team is experiencing and assist with any reps having difficulty handling a customer.

Requirements

• Bachelor’s Degree in a related field or 3+ years’ experience working in a training capacity.
• Extensive knowledge of CRM - Salesforce preferred.
• Knowledge of Dialer Systems.
• Proven experience as a Sales Trainer or similar role.
• Extensive knowledge of different types of sales tactics.
• Hands-on experience with e-learning platforms and live classroom training.
• Has previously worked as a high-performing salesperson.
• History of working with small business owners.
• QA with the ability to listen to phone calls and gauge buying signs.
• Ability to partner with multiple teams.
• Can identify the development needs of salespeople.
• Excellent organizational skills.
• A great communicator with high credibility.
• The ability to listen and adapt training to different development levels.
• Experience in the financial industry.

Compensation

• Competitive Base Salary Range of $62,800 – $100,800.
• Annual Incentive Compensation Eligibility – Up to 10% annually.