Travel Operations Coordinator

Responsibilities

Data Analysis and Reporting:

• Collect and analyze data from the travel management system to generate reports on travel expenditures, travel patterns, and policy compliance.
• Prepare monthly or quarterly reports for management to evaluate the effectiveness of travel programs.
• Update SLAs to track and monitor the success of the travel program.
• Audit booking platform to ensure consistency in line with travel policies.

Communication & Support:

• Liaise with travel partners and other third-party suppliers to provide updates to travel security and resolve data or traveller profile related problems or discrepancies.
• Provide general administrative support to the Travel Operations team as required.
• Assist with case management resolution in a timely manner and follow up any outstanding tickets.

Training and Documentation:

• Develop and maintain training materials related to travel operations back office processes and policies.
• Document all travel-related processes and procedures to ensure consistency and compliance across the organization.

Monitoring & Continuous Improvement:

• Continuously assess and suggest improvements to travel processes to enhance efficiency, reduce costs, and improve the overall traveler experience.
• Stay up-to-date with industry trends and technologies in travel management.

Requirements

• Bachelor’s degree in Business, Hospitality, Travel Management, or related field (or equivalent work experience).
• 2+ years of experience in travel operations, corporate travel management, or related field.
• Strong knowledge of travel management systems/processes.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent problem-solving and analytical skills.
• Strong attention to detail and organizational skills.
• Knowledge of corporate travel policies and industry best practices.
• Ability to manage multiple tasks and prioritize effectively.
• Exceptional communication and interpersonal skills.
• Analytical mindset with the ability to derive insights from travel data.
• Ability to work independently as well as part of a team.

Preferred Qualifications

• Experience with travel systems.
• Familiarity with travel data analytics and reporting tools.
• Project management experience.
• Knowledge of global travel regulations and industry standards.