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IntroIntroVenice Beach, CA

Expert Onboarding & Community Manager

Onboards and optimizes expert profiles, coordinates social media launches, and manages community relationships to drive engagement and organic growth on a tech platform connecting users with top experts.

75k – 110k
Hybrid2+ YOECommunity

About the role

Key Responsibilities

  • Onboarding & Profile Completion: Guide new experts through the signup and onboarding process, ensuring profiles are complete and optimized for a successful launch.
  • Social Media Launch Coordination: Coordinate with experts to develop and schedule social media announcements, and draft compelling social media assets to maximize engagement and visibility.
  • Community Engagement & Relationship Management:
    • Maintain and strengthen relationships with experts by encouraging additional social posts and nurturing a community of engagement.
    • Identify opportunities for experts to refer other key individuals to the platform, supporting organic growth and quality referrals.

Qualifications

  • 2+ years of experience in community management, social media, or a customer success role, preferably within a tech or online platform environment
  • Exceptional interpersonal and communication skills, with a knack for building and maintaining relationships
  • Experience coordinating social media content and engagement strategies
  • Goal oriented with a track record of exceeding targets
  • Familiarity with CRM software and willingness to build processes
  • Strong problem-solving skills and the ability to think critically and creatively
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
  • High degree of adaptability
  • Ability to work in the office 3 days per week

Skills

Crm SoftwareSocial Media ManagementCommunity ManagementOnboarding ProcessesRelationship ManagementContent CoordinationProblem-SolvingProcess Building

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