Social Media Community Manager

Responsibilities

• Own day-to-day community engagement across TikTok, Instagram, X, YouTube, Reddit, and emerging platforms.
• Respond to comments, DMs, and mentions in Suno’s distinctive voice.
• Build relationships with creators and superfans by celebrating their work and surfacing their songs.
• Identify cultural moments, memes, and trends and develop timely, on-brand responses.
• Moderate Discord, Reddit, and comment communities while maintaining healthy, welcoming conversations.
• Track sentiment, surface themes, and escalate issues, bugs, and sensitive conversations.
• Drive social listening across owned channels, broader social platforms, and creator communities.
• Turn community insights into content ideas, PR talking points, product feedback, creator outreach, and strategy adjustments.
• Partner on community strategy, launches, campaigns, and cultural moments.
• Collaborate with Brand, Content, Product Marketing, Support, and Trust & Safety.
• Develop community rituals such as weekly highlights, creator spotlights, and AMAs.
• Maintain response playbooks, escalation paths, tone-of-voice guidance, and best-practice documentation.
• Report on qualitative and quantitative community health and engagement signals.

Requirements

• 2+ years of community management or social media experience, preferably in consumer technology, music, entertainment, creator platforms, or culture-focused agencies.
• Strong, distinctive writing voice and the ability to adapt to brand tone.
• Deep familiarity with TikTok, Instagram, X, YouTube, Discord, and Reddit cultures and norms.
• Genuine interest in music and creativity.
• Excellent judgment and emotional intelligence in sensitive or high-visibility situations.
• Experience moderating online communities and handling feedback, criticism, and trolling.
• Ability to work quickly in a real-time environment without sacrificing quality.
• Familiarity with community and social tools, including Sprout Social, Sprinklr, Khoros, Discord administration tools, and native platform analytics.
• Collaborative, low-ego working style.
• Eligibility to work in the United States.
• Ability to work in person from the New York City or Los Angeles office.

Nice-to-haves

• Personal experience as a creator or musician.
• Active participation in online communities.

Compensation & Benefits

• Base salary: $82,000–$107,000, before equity.
• Company equity package.
• 401(k) with 3% employer match and Roth 401(k).
• Medical, dental, and vision insurance, with PPO, HSA, and FSA options.
• 11 paid holidays, unlimited PTO, and sick time.
• 16 weeks of paid parental leave.
• Creative education stipend.
• Generous commuter allowance.
• In-office lunch five days per week.