Solutions Architect - Salesforce

In this role, you will

• Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.
• Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.
• Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.
• Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.
• Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.
• Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices.

Your background looks something like this

• 8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.
• Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities.
• Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.
• Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce.
• Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans.
• Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.

Even better if you have

• Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.
• Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.
• Salesforce Architect (CTA), Application Architect, or System Architect certifications.
• Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best