Solutions Architect

Technical Ownership

• Own end-to-end solution architecture for AAA game developer accounts
• Lead technical discovery sessions and architectural reviews for customer implementations across the Social SDK and Discord's broader developer toolset
• Provide expert guidance on best practices for integrating Discord's Social SDK and enabling commerce across diverse game genres, engines, and platforms
• Troubleshoot deep technical issues that fall outside defined processes, working independently to define scope and propose solutions

Customer Partnership

• Build trusted advisor relationships with senior technical stakeholders — engineering leaders, technical directors, and architects — at AAA partner studios
• Anticipate partner needs and proactively propose solutions before issues arise
• Develop integration strategies for your portfolio of developers that maximize the value of Discord's developer tools
• Prepare and deliver technical updates and reviews to partner stakeholders on integration progress, milestones, and optimization opportunities

Scaling & Operational Excellence

• Contribute to systems, tools, and automations that evolve high-touch managed services into repeatable, scalable processes
• Author reference architectures, integration playbooks, and technical documentation that lift the entire team's effectiveness
• Identify patterns across accounts to drive product and process improvements

Cross-Functional Collaboration

• Partner closely with Sales, Product, and Engineering to drive successful customer outcomes
• Contribute to sales enablement through technical documentation, reference architectures, and case studies
• Mentor more junior team members on technical best practices, integration patterns, and customer engagement
• Lead initiatives spanning multiple areas and influence cross-functional partners with diverse viewpoints

Requirements

• Significant technical experience in game development, with hands-on exposure to multiplayer architecture
• Direct experience working within a game studio or game ecosystem provider
• Track record of independently owning complex, multi-month technical projects from architecture through delivery
• Ability to read, understand, and discuss code across multiple languages
• Familiarity with game engines (such as Unity, Unreal, proprietary), platforms, and development toolchains
• Excellent communication skills, with the ability to translate complex technical concepts for varied audiences — from individual engineers to senior technical leaders
• Demonstrated experience building and maintaining trusted technical relationships with external partners
• Comfort operating in ambiguity — defining scope where none exists and proposing solutions that fall outside of defined processes

Nice to Have

• Experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or similar customer-facing senior technical role
• Experience with gamedev-focused developer platforms or SDK integrations
• Background in developer relations or developer experience
• Proficiency in Korean, Mandarin, or Japanese