Senior AR & Billing Analyst

Responsibilities

• Own day-to-day collections and cash application, including managing customer relationships and serving as the escalation point for complex or disputed accounts.
• Drive adoption of AI across the collections and cash application process, including intelligent prioritization of collector outreach, AI-drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses.
• Prepare and maintain the AR aging schedule, and perform quantitative and qualitative analysis of aging trends to support the CECL (current expected credit loss) reserve methodology.
• Prepare general journal entries related to bad debt reserve, write-offs, and other AR-related adjustments.
• Reconcile the AR sub-ledger to the general ledger on a monthly basis.
• Own the affiliate revenue commission process end-to-end and identify and drive improvements to the affiliate revenue process, with the goal of building consistent, documented, and scalable procedures.
• Support core billing operations as needed, including invoicing, updating client accounts, and maintaining accurate billing records in NetSuite.
• Develop and refine billing and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise business, with automation embedded within.
• Identify and deploy agentic and LLM-based solutions that reduce manual work and improve decision quality.
• Partner with the Senior Manager of Revenue and Controller on process improvements, systems implementations, and month-end close activities.
• Deliver regular reporting and insights on receivables health, bad debt reserves, collections performance, and automation metrics to senior finance leadership.
• Assist with audits and other ad hoc analysis and projects as needed.
• Contribute to the Finance Team's standard of being a top-rate service department.

Qualifications

• 4-6 years of progressive accounting/finance experience, including exposure to AR, collections, or revenue accounting.
• Experience leading credit and collections teams in a high-growth or enterprise SaaS environment, including managing other managers.
• Demonstrated experience driving automation across credit and collections workflows, with measurable improvements to efficiency, coverage, or DSO.
• Strong working knowledge of commercial credit risk assessment, including use of credit reporting tools (e.g., D&B, Experian) and financial statement analysis.
• Proficiency in Excel or Google Sheets for portfolio analysis, reporting, and ad hoc modeling.
• Strong written and verbal communication skills, with the ability to navigate sensitive customer and executive-level internal conversations diplomatically.
• Working knowledge of US GAAP concepts relevant to receivables, including CECL/ASC 326, preferred.
• Comfortable building and improving processes from scratch, not just executing an existing playbook.
• Strong analytical skills with the ability to work through messy, multi-source data and draw sound conclusions.
• High degree of organization, attention to detail, and ability to manage several distinct, manual processes in parallel.
• Ability to maintain privacy and confidentiality.
• Experience with NetSuite preferred.
• Experience with Salesforce preferred.
• Bachelor's degree in accounting, finance, or related field preferred.
• CPA or progress toward CPA a plus, but not required.