Medical Operations Specialist

What You'll Do

• Monitor and support provider adherence to schedules, workflows, and operational expectations.
• Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
• Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
• Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
• Address provider questions or concerns in a timely, professional, and supportive manner.
• Track and support reporting on key operational and performance indicators (KPIs).
• Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.
• Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
• Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
• Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
• Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
• Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.

Who You Are

• 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred).
• Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience.
• Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population.
• Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset.
• Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk).
• Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus.
• Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams.
• Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.