Principal Presales Engineer

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Requirements

• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
• Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers
• Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
• Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Previous software development experience in one or more of the following areas:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs

Nice-to-Haves

• Experience managing strategic accounts and evangelizing new use cases and technology in the regulated verticals
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Eligible to earn commissions
• May be eligible to participate in Twilio’s equity plan