Manager, Creative Operations

Responsibilities

• Own the end-to-end intake and prioritization process for Creative, ensuring work is aligned to business objectives, team capacity, and organizational priorities.
• Lead day-to-day workflow management across creative initiatives, providing visibility into project status, risks, dependencies, and delivery timelines.
• Manage resource allocation and capacity planning across the Creative team, proactively identifying workload imbalances, resourcing gaps, and opportunities to improve efficiency.
• Partner with Creative, Brand, Marketing, and Production stakeholders to establish clear project requirements, timelines, priorities, and success criteria.
• Lead and develop the Creative Operations team, establishing clear priorities, fostering operational excellence, and ensuring consistent execution across the creative portfolio.
• Develop and maintain operational processes, governance standards, and best practices that improve execution quality, consistency, and scalability.
• Own the administration, adoption, and continuous improvement of the Creative organization's operational infrastructure, including project management platforms, digital asset management systems, workflow automation, and AI-enabled tools.
• Partner with the Director of Brand Operations & Production to implement and scale digital asset management capabilities, establishing governance standards, training programs, and asset management best practices across the organization.
• Build reporting frameworks and dashboards that provide visibility into team utilization, project health, delivery performance, and operational effectiveness.
• Drive continuous improvement across workflows, tooling, and team operations by identifying bottlenecks, implementing scalable solutions, and leveraging automation and AI to increase efficiency.

Qualifications

• 6+ years of experience in creative operations, marketing operations, project management, agency operations, or related operational roles.
• Experience leading operational processes for creative, brand, marketing, or integrated campaign teams.
• Demonstrated success building and improving workflows, governance processes, and operational systems within fast-paced organizations.
• Experience managing resource planning, capacity management, and prioritization across multiple stakeholders and concurrent initiatives.
• Strong understanding of creative development workflows and cross-functional collaboration within marketing and creative organizations.
• Experience with project management platforms, creative workflow systems, digital asset management platforms, and other creative technology tools used to support scalable content operations.
• Strong analytical and problem-solving skills, with the ability to translate operational insights into actionable recommendations.
• Proven ability to influence stakeholders, manage competing priorities, and drive alignment across cross-functional teams.
• Experience managing and developing individual contributors preferred.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.