Enterprise Customer Success Manager
Own the full customer journey for enterprise accounts at an AI-powered code review platform, driving adoption, renewals, and expansion while building relationships with technical and executive stakeholders.
Key Responsibilities
- Build strong, meaningful relationships with customers and proactively seek to understand their business objectives and expectations
- Drive engagement and adoption throughout the full customer journey
- Own a book of business including renewals and expansion opportunities
- Become a product expert and understand all components of CodeRabbit
- Educate customers on the best product usage, ensuring they maximize value
- Champion customer needs internally, leveraging customer knowledge to advocate for them and influence the product roadmap
- Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices
- Own customer-facing communications to ensure a professional and concise message
- Develop and present periodic reviews to customer leadership
Qualifications
- At least 5 years of experience in customer success or account management
- Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
- Customer Obsession: passion to deliver a high-quality customer experience and curiosity to help solve their problems
- Strong knowledge of the customer success space, including experience with negotiations and procurement processes
- Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
- Ability to establish trust at the CxO level as well as with software development practitioners
- Familiarity with modern software development practices, version control systems, and the software development ecosystem (e.g., Git, GitHub, CI/CD, VS Code, Cursor)
- Excellent communication skills: business fluency in spoken and written English
- Ability to travel about 25% of the time to meet with customers
Nice to Have
- Experience with code review processes and tools
- Familiarity with AI, software developer, and open source technologies
- Experience with GTM at early-stage, high-growth, VC-backed startups
- Familiarity with Git providers (e.g., GitHub, Bitbucket, GitLab, Azure DevOps)
- Experience with major cloud providers and cloud-native technologies
- Familiarity with observability, RCA, and debugging practices
What We Offer
- Work on cutting-edge technology with real-world impact
- Collaborative and innovative environment
- Competitive salary, equity, and benefits
- Professional development opportunities
- OTE for this role is $125,000 - $225,000
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