ENT Account Manager
Serve as primary contact for enterprise childcare clients, driving adoption, retention, and revenue growth through relationship management and strategic upsells in a SaaS environment.
What You'll Do
- Build Strong Relationships: Develop deep, multi-threaded connections with enterprise clients to fully understand their needs, challenges, and goals.
- Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts.
- Upsell & Cross-Sell: Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth.
- Educate Clients: Deliver training sessions, webinars, and tailored resources to help customers make the most of Playground’s features.
- Monitor & Optimize: Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio.
- Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.
- Stay Organized: Keep detailed records of client interactions, support requests, and upsell opportunities using our CRM system.
What You Need
- Minimum 2+ years of experience in a customer success, account management, or related role within a SaaS company, specifically serving Mid-Market clients.
- Proven track record of managing book of business.
- Strong upsell abilities, to identify and execute growth and expansion strategies with current customers.
- Must have carried a quota.
- Experience in contract renewals.
- Excellent verbal and written communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach.
- Proficiency with CRM software and customer success tools.
- Adaptability and working independently as part of a team in a fast-paced startup.
Nice-to-Haves
- Experience at a high-growth startup.
- Experience with childcare management software.
- Experience in early childcare.
Compensation
- Salary for this position is $150,000 - 170,000 OTE subject to standard withholding and applicable taxes.
- Competitive salary + equity.
- 3 weeks of PTO.
- Health, vision, and dental benefits.
- $1200/year education stipend.
- Free lunch daily.
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