Engagement Manager (Germany), Public Sector

Responsibilities

• Manage customer relationships from the executive to the end user
• Be forward deployed in Germany with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Requirements

• Active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions
• Track record of structured, analytics-driven problem solving
• Basic understanding of GenAI/ML
• Excellent verbal and written communication skills
• Willingness to initially travel 50% of the time to Germany and ultimately relocate there

Nice-to-Haves

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Technical background (education or professional experience with computer science, economics, statistics, engineering)
• Proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning, intelligence workflows)