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EverlawEverlawOakland, CA

Renewals Specialist

Manages end-to-end SaaS contract renewals, owns T-120 processes, forecasting, and pipeline hygiene using Salesforce, Gainsight, Ironclad. Partners with CSMs/AEs to drive operational closes and process improvements. Requires 3+ years renewals experience in SaaS.

68k – 129k
Hybrid3+ YOEAccount Management

About the role

Responsibilities

  • Become a go-to expert on Quote-to-Cash systems, billing models, and internal tech stack (Salesforce, Gong, Ironclad, Gainsight), managing renewals efficiently.
  • Own end-to-end T-120 renewal motion: create/maintain renewal plans, track milestones, coordinate stakeholders, ensure timely execution.
  • Drive operational close for renewals: shepherd agreements through Ironclad, confirm dates/terms, obtain signatures, manage slips/extensions, maintain accurate opportunity/quote data.
  • Improve renewal forecast accuracy and pipeline hygiene: own key forecasting fields (forecasted MRR, categories, stages, notes), participate in T-120/weekly forecast rhythms.
  • Partner with AEs/CSMs: clarify quote ownership/dates/products/amounts, manage auto-renew/manual renewals, support churn reporting, act as billing expert for complex scenarios.
  • Identify/implement process improvements to increase efficiency, reduce risk, elevate customer experience.

Requirements

  • At least 3 years experience as Renewals Specialist in SaaS environment.
  • Confident working autonomously as first Renewals Specialist team member, building cross-functional relationships.
  • Exceptional communicator: clear updates, surface risks early, build alignment (writing, presentations, conversation).
  • Deeply customer-centric, commercially minded: understand economics, weigh risks/tradeoffs, make sound decisions.
  • Builder mindset: shape Renewals function, experiment/codify processes, deliver on-time renewals, revenue optimization, high CSAT.

Pluses

  • Confident using AI to expedite processes.
  • Flexibility to travel for customers/team.

Skills

SalesforceGainsightIroncladGongSaaSQuote-To-CashRenewalsForecastingAI

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