Program Manager, Provider Program

Responsibilities

• Own the provider lifecycle from sourcing through onboarding, activation, QBR, and renewal, with defined stage gates, owners, and SLAs.
• Design and maintain the provider tiering framework that determines provider classification, benefits, and obligations.
• Build scalable systems, including templates, playbooks, self-serve onboarding, and automated provider communications.
• Execute coordinated, program-wide changes such as re-papering providers, launching tiers, and rolling out compliance attestations.
• Operate the Model Provider Early Access Program (MPEAP) and verified/certified provider tracks.
• Maintain an auditable compliance cadence for SLAs, attestations, and provider obligations.
• Run team reviews, reporting, and the operating cadence.
• Partner with Product, Engineering, Legal, Finance, and Security to unblock providers and deliver program improvements.

Requirements

• Experience building and operating programs or strategy at a large, complex organization.
• Strong organizational and systems-thinking skills, with the ability to turn recurring work into repeatable, automatable processes.
• Experience driving cross-functional operations across Product, Engineering, Legal, Finance, and Security without formal authority.
• High ownership, strong execution, and a bias toward shipping in a fast-moving environment.
• Strong written communication skills, including creating clear documentation, playbooks, and communications.

Nice to Have

• Familiarity with the AI ecosystem, including model labs, inference providers, and provider onboarding and certification.

Compensation & Benefits

• Competitive salary and equity.
• Fully covered health, dental, and vision insurance.
• Unlimited PTO.
• Work-from-home budget.
• Quarterly offsites.
• Remote-first work within the US.