IT Support Specialist
Provides frontline IT support, troubleshoots hardware/software/network issues, manages vendors and equipment, and improves IT processes in a collaborative environment. Requires strong macOS expertise, device management tools, and enterprise collaboration software proficiency.
About the job
Responsibilities
- Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
- Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
- Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
- Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.
Requirements
- Strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
- Excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.
- Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.
- Experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.
- Experienced with ServiceNow, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution.
- Highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
- Exhibit precision and attention to detail in your work, consistently delivering high-quality results.
- Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.
Nice-to-Haves
- Proactive in process improvement and vendor management.
- Mentoring junior team members.
- Automating workflows via scripting or low-code tools.
- Managing IT projects.
Skills
macOS, Windows, Azure Ad, Jamf, Intune, Google Workspace, Office 365, Slack, Atlassian, Servicenow
Similar jobs
IT Support jobs
SpotOn
Chicago, IL
Provides Level II internal IT helpdesk support, handling user administration, desktop troubleshooting, hardware and software requests, account audits, patching, and escalations. Requires three years of helpdesk experience, Okta and Google Workspace administration, and high school education.
SmithRx
Plano, TX
Provides Tier 2 support and administration for Windows and macOS fleets, SaaS platforms, identity workflows, and endpoint security. The role also leads technical deployments, resolves incidents, supports compliance requirements, and requires at least three years of systems support or technical operations experience.
Thyme Care
New York, NY
Provides onsite and remote IT support for a hybrid workforce, owning the New York City office experience while administering endpoints, identity, SaaS tools, conference-room technology, and security processes. The role requires 3–5 years of IT support experience across macOS and Windows.
Addepar
United States
Leads cross-functional People Technology projects, translating HR and talent acquisition needs into technical requirements, tested solutions, and user documentation. Requires 5+ years in systems analysis, HRIS, or People Technology project management and strong Workday expertise.
xAI
Memphis, TN
Supervises and supports an IT Services technician team while remaining hands-on with end-user support, hardware deployment, troubleshooting, ticket quality, and process improvement. Requires at least 3 years of corporate IT helpdesk or desktop support experience, with strong technical, organizational, and leadership skills.